POCKET SVA
Mobile Secretary for Students2021
STUDENTS PAY TUITION NOT ONLY FOR CLASSES BUT ALSO FOR FACILITIES AND RESOURCES. THEY PAY ENORMOUS AMOUNT OF TUITION EVERY YEAR, BUT ARE THEY USING FACILITIES AND RESOURCES AS MUCH AS THEY PAY?
TOOLS︎︎︎
Figma, Miro, Adobe Photoshop
Figma, Miro, Adobe Photoshop
PROJECT OVERVIEW
Finishing assignments, eating between classes, printing works, and even taking classes. Students got too many things to do in a day. Are they able to remember all the schedules for the day? Here comes a personal secretary for students, PocketSVA; a simple reminder app to help students plan their daily life at SVA.
Finishing assignments, eating between classes, printing works, and even taking classes. Students got too many things to do in a day. Are they able to remember all the schedules for the day? Here comes a personal secretary for students, PocketSVA; a simple reminder app to help students plan their daily life at SVA.
HOW CAN STUDENTS USE SVA BUILDINGS MORE EFFICIENTLY?
USER INTERVIEW
To solve this problem, I conducted interview with 8 different design students from freshmen living in dorm to senior living off-campus.
Interviews were about 30 minutes long, and there I had chance to hear general experiences that interviewees had while they were in school.
Interviews were about 30 minutes long, and there I had chance to hear general experiences that interviewees had while they were in school.
set of questions for interview
interview notesRESEARCH
With responses from interview, we made a research board to gather all of our data. The interview ended up with plenty of new directions and noticed common issues.
PAINPOINTS
From a research board, I I decided to focus on SVA Environment and Knowing what the school offers. From there I found several painpoints.
From a research board, I I decided to focus on SVA Environment and Knowing what the school offers. From there I found several painpoints.
- doesn’t know if DIC is currently full
- between classes, if there’s long line in moe’s cafe, student can’t eat anything
- having difficulties if borrowing dic resources
- annoying to pay more than $10 for card in moe’s cafe
- even though there is shuttle bus available, doesn’t know how to ride, doesn’t know time slot
- limited printing spots/ less information/ difficult
USER PERSONA
Based on user research, I created 3 user personas based on students’ experiences of using Digital Imaging Center, Moe’s Cafe, and SVA Shuttle Bus.
Based on user research, I created 3 user personas based on students’ experiences of using Digital Imaging Center, Moe’s Cafe, and SVA Shuttle Bus.
SOLUTION
Gathering all the points from three personas, I got to a point where all three problems meet, to schedule a day.
- get reminder notification through app
- scheduling recommendations based on class schedules
- real-time SVA shuttle bus route / notification through app
- DIC computer reservation + lock in system
- moe’s cafe order ahead + prepaid card
- print order from phone
IDEA
To help students schedule a day efficiently, I thought of providing a personal secretary for each student.
USER JOURNEY
![]()
RECOMMENDATIONS BASED ON LOCATION AND INTERESTS
When signing up for the app, each student will enter their student ID for the class schedule, then tell where the student lives and what the student likes. After that, the app will automatically recommend things to do between classes based on the information.
DAILY SCHEDULE
Check the class schedule every morning.
EVENT RECOMMENDATIONS
Based on students’ class timetable, interests and location, PocketSVA recommends schedules besides class time.
EVENT CUSTOMIZATIONS
Choose an event that the student wants to do from a set of icons other than what the app recommended.
CHECK OUT RECOMMENDED + CUSTOMIZED SCHEDULE
The app creates a timeline based on what pocketSVA recommended and what the student has planned.
EVENT REMINDER
Get notifications whenever a student’s schedule is coming up. As well, get real time updates for any changes made!
Ⓒ Bokyung Won, 2022.